Frequently Asked Questions
Everything you need to know about SimplexitBD products, pricing, integrations, security, and support.
AI Receptionist
What exactly does the AI Receptionist do?
It answers your business phone 24/7 with a natural AI voice, books, reschedules, and cancels appointments, answers common questions, captures caller details, and transfers to your staff when a human is needed. Every call is recorded and summarized for you.
Do I need to change my phone number?
No. The AI Receptionist works with your existing business number, including landlines. We simply forward or connect your current line — callers dial the same number they always have.
Which languages does it support?
The AI Receptionist supports multiple languages, including English and Bangla, and can switch based on the caller. Additional languages can be enabled on request.
Will callers know they're talking to an AI?
The voice is natural and conversational, and the assistant identifies itself according to your preference. Most businesses choose a friendly disclosure — callers care most about getting helped quickly, at any hour.
What happens if the AI can't handle a question?
It transfers the call to your staff during business hours, or takes a detailed message and notifies you instantly outside hours. You define the escalation rules.
Is it suitable for dental and medical clinics?
Yes — clinics are our specialty. It integrates with dental practice software and calendars, handles insurance information securely, sends appointment reminders, and follows up on missed appointments.
Digital Marketing
Is the marketing platform separate from the AI Receptionist?
No — it's built into the same platform. The contacts your receptionist captures flow directly into email, SMS, and social campaigns, so lead capture and follow-up marketing work as one system.
Can the AI really write my marketing content?
Yes. It drafts email campaigns, SMS messages, and social media posts tailored to your business and audience. You review and approve everything before it goes out.
What kinds of campaigns can I run?
Promotional campaigns, appointment reminders, reactivation campaigns for lapsed customers, lead-nurturing sequences, and fully automated follow-ups — with segmentation, analytics, and reporting included.
AI English Coach
Who is the AI English Coach for?
Bengali speakers who want to improve spoken English — students, job seekers, immigrants, and professionals. Lessons run from beginner to advanced, so you can start at any level.
How is it different from other English apps?
It's built around real voice conversations with an AI partner that understands Bengali-speaker pronunciation patterns. You get instant correction on grammar and pronunciation, plus a personalized plan — not just flashcards and quizzes.
Do I need to schedule sessions with a tutor?
No. Your AI conversation partner is available 24/7 on your phone. Practice for five minutes or an hour, whenever it suits you.
Loader Hazira
What is Loader Hazira?
A construction workforce attendance and payroll system. Supervisors mark attendance from a mobile phone (with GPS verification), and the system calculates daily or hourly wages, tracks payments, and produces salary reports in PDF and Excel.
Does it work on construction sites without internet?
Yes. Offline mode lets supervisors record attendance without a connection; everything syncs automatically once the phone is back online.
Can workers see their own hours and pay?
Yes. Workers get their own dashboard showing hours worked, wages earned, and payment history — which dramatically reduces payday disputes.
Pricing, Integrations, Security & Support
How much do your products cost?
Pricing depends on the product and your call or user volume. We keep plans affordable for small businesses and offer custom quotes for larger organizations — book a demo and we'll recommend the right plan.
What can you integrate with?
CRMs, Google and Outlook calendars, dental practice management software, email and SMS providers, and more. If you use a tool we don't support yet, we build custom integrations.
How do you keep our data secure?
Data is encrypted in transit and at rest, access is role-based, and sensitive information like insurance details is handled through secure, audited flows. We follow modern security best practices across all products.
What kind of support do you provide?
Every customer gets onboarding, setup assistance, and ongoing support by email and phone. Business-critical products like the AI Receptionist include priority support with fast response times.
How fast can we go live?
Most AI Receptionist deployments go live within days — we configure your greeting, services, calendar, and escalation rules, test with you, then connect your number. Larger custom projects get a clear timeline upfront.
Still Have Questions?
Talk to a real human — we'll answer anything and show you the products live.